Support Information

TCI® Automotive is a company that is completely dedicated to manufacturing the highest performing and most durable drivetrain components while also setting the standard for customer support. From professional racing to late model street vehicles, TCI® has proven throughout its 50 year history that it is the most trusted name in the industry.

Technical and sales personnel are available from 7:00 a.m. to 6:00 p.m. CT, Monday through Friday. TCI® is closed on Sundays and legal holidays. Prior to contacting us for technical assistance, it is helpful to obtain a copy of the transmission & converter recommendation form from our website. The information requested in this form will help us to recommend the best possible part for your application.

Technical assistance and advice is available through a variety of sources:

  • Operator (Local): 662-224-8972
  • Tech Support: 1-888-776-9824
  • Email: Click Here
  • 24-Hour Fax: 662-224-8255

Please note that our tech line sometimes receives a large volume of calls. Our heaviest call volume is between 10:00 a.m. and 2:00 p.m. CT. If you experience an undue delay, please try calling during lower volume hours. Email tech questions are normally answered in less than 24 hours.

Shipping Information

All orders to individuals can be pre-paid by credit card, or shipped COD for either cash or certified check. All orders to jobber or warehouse distributor accounts will be sent COD for cash or a certified check unless other arrangements have been made with TCI®.

Goods Damaged in Shipment

All shipments are insured; therefore claims for damage must be made with the freight company. Do not return the merchandise to us unless prior arrangements have been made.

Merchandise Returns

In order to provide better customer service, we require prior approval before a customer returns merchandise for warranty or for other reasons. To obtain an RMA, contact us by one of the means listed above. All merchandise returned to us should be sent freight prepaid and insured, and delivered to the address listed above. Items returned for credit must be in perfect condition.

You must also include inside the package: your name, address, phone number, fax and/or other contact information, along with an explanation of the problem and work to be done. This contact information is important because it allows us to get in touch with you concerning your parts.

Warranty Returns

All merchandise returned for warranty consideration, inspection, repair, regrind, etc... must be sent prepaid and insured. Included must be the sender's name, address, daytime phone number, and an explanation of the problem or the work to be done. All merchandise returned for warranty must be accompanied be a written Return Authorization Number from COMP Cams®.

Pricing Information

All prices are subject to change without notice. Price lists are available from TCI®.

Errors, Inaccuracies & Revisions

Our catalog and website have been compiled to the best or our ability. We assume no liability for errors contained herein. It is the responsibility of the user/installer to ensure that the components are correct before installation. TCI® reserves the right to make necessary changes in products it manufactures and markets at any time to meet demand or improve product performance.

Copyright

Any reproduction or use of the TCI® catalog or website in whole or in part is strictly forbidden without prior written permission from TCI®.